Out-Of-Hours GP Services Are Changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

Welcome to The Grays Surgery

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Why are GP practices still working differently?
The pandemic is not over. GP practices worked hard to provide a service throughout lockdown and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.

How are practices working now?
Your appointment may be triaged, meaning we’ll assess the urgency of your healthcare need. This helps keep you safe and makes sure the people with the greatest need are seen first. Everyone who needs to be seen in person will be offered a face to face appointment.

What is Triage?
You will be assessed to decide who needs:
to be seen in persona telephone consultationa video consultationhelp from community pharmacy
You could be signposted to other help and support. If you need a face-to-face appointment you will be offered one after triage. If you have any concerns please speak to the receptionist.

What about emergencies?
Always dial 999 in a life-threatening emergency. If you need help with minor injuries at any time, or urgent care when your GP practice or community pharmacy is closed, visit 111.nhs.uk or dial 111 if you do not have internet access.

Why do receptionists ask personal questions?
GP reception staff are a vital part of the practice and ask questions to direct you to the best professional support. They have been trained to ask you the right questions, and treat all your information confidentially.

I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals (e.g. advanced nurse practitioners) who can diagnose and treat health conditions. This ensures that you see the right person, at the right time, more quickly.

Where else can I get help?
Visit nhs.uk for advice on common symptoms and a list of local services, or speak to your community pharmacist first for advice on minor illnesses.

Thank you for your patience
Our health services are under enormous pressure, but we are open and here if needed. You can help us and help yourself by making sure you get the right care, in the right place, at the right time. Please continue to be kind to our staff, socially distance where possible and wear a face covering in healthcare settings.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Download on the App Store
NHS App displayed on mobile phone